Frequent Questions Answers
Discover answers to your most common questions about our products, services, and shopping experience.
Velairra uses high-grade materials, expert craftsmanship, and signature designs that combine elegance with durability. Every piece undergoes strict quality control to ensure luxury and performance.
Yes, we ship worldwide! Delivery time and cost may vary depending on your location. You’ll see shipping options at checkout.
Standard orders typically arrive within 3–7 business days in the U.S., and 7–14 days internationally. Express shipping options are also available.
Absolutely. We offer a 14-day return/exchange policy on all unused products. Visit our contact page for detailed instructions.
Yes — our fragrances are formulated with high-concentration oils for a rich, long-lasting scent that stays with you all day.
Yes! You can select gift packaging at checkout. We’ll wrap your order in our signature packaging — perfect for special occasions.
Yes, our leather jackets are made from 100% premium-grade leather unless otherwise specified (e.g., vegan options). Each jacket is designed for comfort, durability, and timeless appeal.
You can reach our support team via email at info@velairra.com or use the contact us page for direct messaging.